Shopping Guide

1．Select the merchandise, put into your Tote.

Please select the merchandise and put them into your Tote. Press “continuing shopping” button when you are willing to look for other merchandise. Then put all of them into your Tote and press “check out” after you finished your shopping.

2. Register/ Log in

If you have logged in, just skip it please.

If you have NOT logged in, please input your user name and password to go into “Check Out” center and go straight to Step 6.

If you are not register yet, please do it first(your personal information will not be disclose only for our internal membership statistics) and then go straight to Step 3.

3. Fill in delivery information (ONLY for just registered member)

Please fill in your accurate delivery information for your first shopping on line.

4. Payment

We are providing pay on line/ pay via banks/ post remittance.
Checking the payment detailed instruction.

5. Delivery

For China mainland customer, we will use S.F. Express and EMS to delivery your merchandise to you accordingly and we cover all delivery expense.

6. Confirm and submit your order information

You could check the order again before you submit and could modify any delivery information, including your Tote when it is necessary. If you have the vouchers and please fill in your voucher serial number and submit.

7. System alarm you the order status after you submitted the order

The order in operation is due on we confirmed your payment. We will keep your paid order for 7 days.

8. Pay on line (ONLY for users who chose “pay-online”)

For pay-online users, system will redirect to PAYPAL payment platform after you submit the order for your payment.

Ports Online Store Payment Methods

1. Offline Payment:

Post office remittance / West Union money transfer / Bank money transfer: You can get detailed information from our online Customer Service Representative. Then you can remit or transfer money through the bank or post office. As banks each may have different limitations and restrictions, we believe using online payment methods are more efficient.

2. Online Payment:

Paypal:After item(s) id selected, please choose Alipay or Paypal to be directed to payment interface. Then, choose the paying bank to complete the payment.

3. Online Payment Limit:

Each bank may have set different limits for online payment modules. As each bank has different policies, we recommend you to consult your own banker when you apply for online payment function.

4. Online Payment FAQ:

Q: How to check whether payment was successful?
A: After you have completed the online payment procedure, the system will show that the payment was made successfully. If the system does not show whether payment is completed or not, we strongly suggest you to cross-check whether the same amount is deducted from your account or not.


Q: What I can do if payment is unsuccessful caused by credit card problems or internet disconnection?
A: Please login to “My Account” and retrieve your purchase order. You can re-execute the payment process.

Q: Any possible reasons for payment rejection?
A: following:

• Online payment function is not activated for your bank card;
• Bank card has expired, has been void or reported lost;
• Insufficient funds in the bank account to settle payment;
• Bank card number and password does not match;
• ID number is not valid;
• Abnormal data transfer within bank system or between our system and those of the bank(s);
• Internet disconnection.

• Online Store message board: If order is made through this method, our Customer Service will first verify the order and reply to the customer. If any problems occur during this process, our Customer Service Representative will contact you by phone. This may affect the delivery process;
• Incorrect or incomplete address: this may lead to items being undeliverable, and cause delays;
• Stock transfer needed as ordered item(s) is out-of-stock: the estimate time for stock transfer is approximately 3-5 business days. This period may be further extended due to unforeseen / force majeure reasons ; or
• Other reasons.

2. Courier Company

Ports Online Store engages “FedEx” or “UPS” to deliver items. All delivery charges are borne by us unless customer has requested for special packaging or that the delivery be made through other couriers.
You can track your order through the following methods:

FedEx:
Tel: 1.800.GoFedEx (1.800.463.3339)
Website: http://www.fedex.com/

UPS:
Tel: For Domestic Services below 150 lbs.:
1-800-PICK-UPS (742-5877)
International Export/Import Services:
1-800-782-7892
Website: http://www.ups.com/

• Delivery to be made on specific date and at specific time;
• Change in delivery address after order is confirmed; and
• Delivery addresses in Hong Kong, Macau, Taiwan and overseas.

4. Delivery Address Details

In order to assist delivery to be made within expected time, please make sure the delivery address is properly filled in as follows:

• Province
• City
• Country / Region (Town / Village )
• Road / Alley
• Room (House Number)
  

5. Receipt Confirmation

Before you confirm receipt of the package, please check if there are any lateral defects to the packing (e.g. damaged, opened). If there are, to ensure your best interests are protected, you should first take a picture of the damaged package, and return it back to the carrier as “unusual” case. Further, after unpacking, please further check if the quantities are correct or if the item(s) is defective In any of those aforementioned situations, you should immediately notify our online Customer Service Representative, but in any event no later than 3 days within receipt of the package. We reserve our rights not to handle any late notification.

Once logged in, click the Order Status / Tracking link and an order summary page will be provided where you may view detailed information about your current order or past orders. The status of your order is automatically updated each time your order moves a step further in the process.

If you are not received the merchandise within the normal shipping days that please deal with it accordingly as below:

• To check the status of your order, click My Account. You will be prompted to log in with your e-mail address and password. And click My Order, choose your order, then visit the relevant express website and track your order status with tracking number.


• Send the order number to us by email: cs@ports-intl.com


• Dial the customer service telephone: 400-886-1961

Cancellations

Under the following special conditions, the system may automatically cancel the order:

• The selected item(s) is out-of-stock;
• Payment is rejected or insufficient amount paid;
• Delivery address is incorrect, and courier confirmed that delivery is impossible;
• Duplicate order; or
• Legal restrictions and other circumstances.

In case your order is cancelled, our system will issue an order cancellation email stating the reasons relating thereto. You do not need to pay for cancelled order. If you have already paid for the cancelled order, we will issue a refund to your paying account as soon as possible.

Customer Service Hotline: 400-886-1961(Customer Service Hours: 8:00-17:00 Monday~Friday)

Customer Service Email: cs@ports-intl.com

Address:

601 W.26th Street #875
New York, NY 10001, United States
Tel: 1-866-433 7678

Suite 3310-11, Tower One, Times Square, 1 Matheson Street,
Causeway Bay, Hong Kong
Tel: 852-2506 0900

Ports Online Store Aftersales Services

1. Product Guarantee

All items sold at Ports Online Store are quality approved standard products of Ports International (Xiamen) Limited and they can be exchanged or returned subject to the requirements stated here (which may be amended from time to time).
If you have any enquiries, please contact our Customer Service Center.
All altered items are non-exchangeable, non-returnable or non-refundable and shall not be covered by this guarantee.

2. Exchange Policy

Subject to the below paragraph 3, we agree offer exchange if quality problem exists and the same is confirmed by us.

The exchange may either be an item of the same style, or in case the same style is out of stock, you are entitled to choose another item.

In case the selected new item has a price higher than the to-be-exchanged item, customer shall account for the surplus.

In case the selected new item has a lower price than the to-be-exchanged item, no refund will be offered for the shortfall.

3. Application of Product Exchange

Please follow the steps below when requesting for a product exchange:

Contact our Customer Service Center. When making request, please quote your order or your invoice number.

We will assess the situation (may ask customer to present information) and you will be required to complete a product exchange form.

Upon confirmation of the problem by us, our Customer Service Representative will request the customer to exchange their item either:

• at designated Ports counters; or
• return the item to headquarters

4. Return Policy

All items bought at Ports Online Store can be returned within 7 days after confirmation of delivery.

Product return is NOT applicable under the following situations:

• item (s) has been worn or washed (tag is removed, missing or damaged);
• item(s) has been altered;
• tag or package is damaged;
• incomplete Product Return Form or such form was not included with the returned item, or there is mismatch between the details on the Form compared with the returned item;
• the request for return was made beyond 7 days after receipt of the item;
• item(s) are not bought at Ports Online Store such as where our system does not have record of the sale, fake / counterfeit.

• Returning the item to designated Ports counter; or
• Returning the item to our headquarters.