1. Product Guarantee
All items sold at Ports Online Store are quality approved standard products of Ports International (Xiamen) Limited and they can be exchanged or returned subject to the requirements stated here (which may be amended from time to time).
If you have any enquiries, please contact our Customer Service Center.
All altered items are non-exchangeable, non-returnable or non-refundable and shall not be covered by this guarantee.
2. Exchange Policy
Subject to the below paragraph 3, we agree offer exchange if quality problem exists and the same is confirmed by us.
The exchange may either be an item of the same style, or in case the same style is out of stock, you are entitled to choose another item.
In case the selected new item has a price higher than the to-be-exchanged item, customer shall account for the surplus.
In case the selected new item has a lower price than the to-be-exchanged item, no refund will be offered for the shortfall.
3. Application of Product Exchange
Please follow the steps below when requesting for a product exchange:
Contact our Customer Service Center. When making request, please quote your order or your invoice number.
We will assess the situation (may ask customer to present information) and you will be required to complete a product exchange form.
Upon confirmation of the problem by us, our Customer Service Representative will request the customer to exchange their item either:
- at designated Ports counters; or
- return the item to headquarters
Before the physical exchange is initiated, please find submit the completed Product Exchange Form to the Customer Service Center.
Please then arrange the exchange of the to-be exchanged item, together with the original proof of purchase or invoice in the manner as confirmed by the Customer Service Representative.
In case item is to be sent back to headquarters for exchange, please provide the courier waybill number together with the invoice number to our online Customer Service Representative.
Our headquarters address as follows:
Ports Online Customer Service Center
Ports International (Xiamen) Company Limited
28 Yinting Road, Xiamen, Fujian
Postal Code: 361021
The PRC
Note: Ports shall not be liable for any loss of items during the return to us.
4. Return Policy
All items bought at Ports Online Store can be returned within 7 days after confirmation of delivery.
Product return is NOT applicable under the following situations:
- item (s) has been worn or washed (tag is removed, missing or damaged);
- item(s) has been altered;
- tag or package is damaged;
- incomplete Product Return Form or such form was not included with the returned item, or there is mismatch between the details on the Form compared with the returned item;
- the request for return was made beyond 7 days after receipt of the item;
- item(s) are not bought at Ports Online Store such as where our system does not have record of the sale, fake / counterfeit.
5. Product Return Process
Please follow the steps below when requesting for a product return:
Prior to any product return request, customer must still have retained the original packing list or other proof of purchase.
Contact our Customer Service Center, so that our Customer Service Representative can confirm you are entitled to have the item returned.
Customer Service Representative will then ask you complete the Product Return Form and confirm whether the manner of return. It will be either:
- Returning the item to designated Ports counter; or
- Returning the item to our headquarters.
When making a return, please include the completed Product Return Form, the to-be returned item, and the original proof of purchase or invoice. In case the return is to our headquarters, please provide the courier waybill number to our Customer Service Center.
In case the original packing list is missing, please contact Ports online Customer Service Representative.
Our headquarters address as follows:
Ports Online Customer Service Center
Ports International (Xiamen) Company Limited
28 Yinting Road, Xiamen, Fujian
Postal Code: 361021
Note: Ports shall not be liable for any loss of items during the return to us. |
